FAQ: Frequently asked questions
Configuration and choosing the right instrument
French fingering: The best option in this case would be the standard version of our model 1000 Grenadill, as displayed in our configurator.
German fingering: Please go to our configurator, choose model 2000 Grenadill and adjust the number of keys as needed.
A cheaper option for you might be an instrument from our Seggelke line. We also offer instruments from other brands that have been reworked at our workshop (further information). Our marketplace is always worth a visit as well.
Should you be unable to find what you are looking for in our configurator, please contact us e-mail and let us know what it is you are hoping for. We will do our best to help you.
Order and Payment
Using our configurator-tools you can assemble your instrument according to your wishes. Should you need any advice while doing so, don’t hesitate to contact us. Based on your request we will send you an offer, including the price. As soon as you have confirmed the offer by making a down payment, we initiate the production process.
Your instrument’s payment will occur in three instalments:
- To confirm your order, you make a down payment of 30 percent of the total cost.
- Halfway down the production process, you will receive an interim bill over further 30 percent.
- When collecting the goods or on delivery the final instalment of 40 percent is due.
The delivery time enables you to spread out the payment over a longer period of time, while making it possible for us to have an ongoing production.
For further information on this matter, please check our terms and conditions.
We only start our manual individual production process after confirmation of order. Certain pieces are already stored in our wood storage, however, certain interim storage periods are necessary for the wood to settle. Further information on this matter can be found under manufacturing process.
Besides the production of new instruments, we also make intensive efforts to repair instruments that were manufactured in our workshop.
As you are receiving a handcrafted item, it is possible that an unforeseen capacity crunch occurs, due to the fact that our instruments are made primarily by people not machines.
Please contact us via email, simply call, or pay our workshop a visit in person – if you chose the latter, please let us know in advance so we can plan accordingly. We advise our customers abroad to consult our international business partners. We also attend fairs and even host our own fair in spring, annually. If you are interested in attending, please check our news feed.
Information regarding this topic can be found in the marketplace section of our website.
We offer a wide range of instruments which can be customized according to age, level of competence, liquidity and of course preference. Apart from new instruments we also offer instruments from other manufacturers like F. A. Uebel and W. Schreiber & Söhne which we have reworked.
Repairs and service
We certainly remain your point of contact for questions regarding your instrument, such as accessories, maintenance, and repairs. We recommend annual checks – please contact us beforehand. In emergency situations we will do our best to fix your instrument as quickly as possible, and if need be, provide you with a substitute in the meantime.
We offer the usual warranty of two years on the workmanship and the materials used. Should you experience any issues, please contact us as soon as possible.
All instruments sold directly by our company are covered by the above-mentioned warranty. Purchases made from other sellers must be discussed with the seller individually.
There is no straight answer to that, as this depends on the instrument in question and its current state of maintenance. Therefore, we are only able to give you an estimate after an initial inspection of your instrument.
The bare minimum of work that goes into it includes: Disassembling the instrument, cleaning the wood and the tone holes, oiling the wood, cleaning and polishing the keys, adjusting the mechanic components. If necessary, we replace the cone corks, the damping corks and the pads. Finally, we reassemble the instrument and play it to assure everything is in perfect working order.
We recommend an annual check-up. Please also make sure to read our tips on how to properly care for your instrument at home. If you apply those tips your instrument will last a lot longer and require less repair services in the future.
We are only able to lend out a certain number of instruments. Please contact us for further information.
Please contact one of our business partners abroad.
The instrument is disassembled, the tone holes, as well as the mechanic components are being reworked and the bore checked. After reassembling the instrument, it is played to assure it is in perfect working order. During this process the intonation can be readjusted once more, if necessary.
Furthermore, we offer advanced accessories: A professional mouthpiece is included in the price. You are also able to choose between different barrels, bells and mechanical modifications. For more information please click here.
During this process the bore is reworked, the edges checked and also reworked if necessary. It is also possible to customise a cone to fit other systems. For more information please click here.
Of course. Please check the corresponding sections of our website for more details.
Upon previous consultation a one-week trial is possible. Please also contact our business partners, as they also stock a certain range of our products.
You will receive 1x case of your choice, 2x barrels per instrument, 1x mouthpiece by Vandoren, 1x ligature by GF, 1x wiper, 1x oil wiper,1x bottle of linseed oil, 1x cork grease, 1x cleaning cloth and 1x hexagon key for the adjusting screws.
Instrument equipment and features
An instrument’s quality isn’t defined by its number of keys. Its price, however, is. Therefore, we have come up with a tool which you can use to create an instrument with your needs and your liquidity in mind that will later on be handcrafted by our talented team according to your wishes.
Instruments with a narrow bore have more air resistance and are more easily played with an open reed-mouthpiece combination, opposed to instruments with a wider bore which have less air resistance and can be played with reed-mouthpiece combinations with higher air resistance.
Please see our page which explains the different wood options used for our instruments.
We don’t use tropical wood at all. All our wood is certified wood from East Africa, South Africa, France and Turkey.
In many cases, it’s possible. Please contact us for further information.
Do you have further questions or suggestions?
Please contact us.